Help Center
Find answers to common questions and get the support you need.
Quick Help Categories
Account & Login
- • How to create an account
- • Forgot password
- • Update profile information
- • Account security
Orders & Payment
- • How to place an order
- • Payment methods
- • Order tracking
- • Payment issues
Shipping & Delivery
- • Delivery times
- • Shipping costs
- • Delivery areas
- • Track your order
Returns & Refunds
- • Return policy
- • How to return items
- • Refund process
- • Exchange policy
Product Information
- • Product specifications
- • Warranty information
- • Product availability
- • Product reviews
Technical Support
- • Website issues
- • Mobile app problems
- • Browser compatibility
- • Performance issues
Frequently Asked Questions
How do I track my order?
Once your order is shipped, you'll receive a tracking number via email and SMS. You can track your order status in your account dashboard or by visiting our tracking page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), mobile banking (bKash, Rocket, Nagad), bank transfers, and cash on delivery (COD) for eligible orders.
How long does delivery take?
Standard delivery takes 2-5 business days, while express delivery takes 1-2 business days. Delivery times may vary based on your location and product availability.
Can I return or exchange items?
Yes, we offer a 7-day return policy for most products. Items must be in original condition with packaging. Some items like software and digital products are non-returnable.
Is my personal information secure?
Absolutely. We use SSL encryption and secure payment processing to protect your personal and financial information. We never share your data with third parties without your consent.
Do you offer warranty on products?
Yes, most products come with manufacturer warranty. Warranty terms vary by product and brand. Check the product page for specific warranty information.
Contact Support
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Live Chat
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Support Hours
Live Chat & Phone
24/7 Available
Instant response
Email Support
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Get in Touch
General Inquiries
Email: info@techpinik.com
Phone: +880 1234 567890
Technical Support
Email: support@techpinik.com
Phone: +880 1234 567891