Returns & Refunds
Easy returns and fast refunds. Learn about our return policy and how to process your return.
7-Day Return Policy
We offer a hassle-free 7-day return policy for most products. If you're not satisfied with your purchase, you can return it within 7 days of delivery for a full refund.
Return Conditions
Eligible for Return
- • Items in original condition
- • Original packaging included
- • All accessories and manuals
- • Unused and unopened items
- • Within 7 days of delivery
- • Valid proof of purchase
Not Eligible for Return
- • Digital products and software
- • Personalized or custom items
- • Items damaged by customer
- • Items without original packaging
- • Perishable goods
- • Items purchased more than 7 days ago
How to Return an Item
Contact Support
Email us at returns@techpinik.com or call +880 1234 567890 to initiate your return.
Get Return Authorization
We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Package Your Item
Pack the item securely in its original packaging with all accessories and documentation.
Ship the Item
Send the package to our return address. We recommend using a trackable shipping method.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refund Information
Refund Timeline
- Processing time: 5-7 business days after we receive your return
- Credit card refunds: 3-5 business days to appear on your statement
- Bank transfer refunds: 5-7 business days
- Mobile banking refunds: 1-3 business days
Refund Methods
- Original payment method (preferred)
- Bank transfer to your account
- Mobile banking (bKash, Rocket, Nagad)
- Store credit (upon request)
Exchange Policy
We offer exchanges for items of equal or greater value. If you want to exchange an item:
- Contact our support team to initiate an exchange
- Return the original item following our return process
- Pay the difference if the new item costs more
- Receive a refund if the new item costs less
- Exchange requests must be made within 7 days of delivery
Return Shipping
Customer Pays Return Shipping
In most cases, customers are responsible for return shipping costs.
- Use a trackable shipping method
- Keep your shipping receipt
- Return shipping costs are non-refundable
Free Return Shipping
We cover return shipping costs in these cases:
- Defective or damaged items
- Wrong item sent by us
- Items not as described
- Quality issues
Important Notes
- • All returns must be authorized before shipping
- • Include the RMA number on your return package
- • We recommend insuring valuable items during return shipping
- • Refunds will be processed to the original payment method
- • Store credit never expires and can be used for future purchases
- • Contact us immediately if you don't receive your refund within the expected timeframe
Need Help with Returns?
If you have any questions about returns or need assistance, please contact us:
Email: returns@techpinik.com
Phone: +880 1234 567890
Live Chat: Available 24/7 on our website
Return Address: TechPinik Returns, Dhaka, Bangladesh