Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.

Personal Information

  • Name and contact information
  • Email address and phone number
  • Billing and shipping addresses
  • Payment information (processed securely)

Usage Information

  • Website usage and browsing patterns
  • Device information and IP address
  • Cookies and similar technologies
  • Purchase history and preferences

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services.

  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Send you important updates about your orders
  • Improve our website and services
  • Send promotional emails (with your consent)
  • Prevent fraud and ensure security

3. Information Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

  • SSL encryption for data transmission
  • Secure payment processing
  • Regular security audits
  • Access controls and authentication
  • Data backup and recovery procedures

4. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Update or correct your information
  • Deletion: Request deletion of your account and data
  • Portability: Export your data in a readable format
  • Opt-out: Unsubscribe from marketing communications

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand website usage
  • Marketing Cookies: Used for targeted advertising
  • Preference Cookies: Remember your settings and preferences

6. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business.

  • Payment processors for secure transactions
  • Shipping companies for order delivery
  • Email service providers for communications
  • Analytics services for website improvement
  • Customer support tools and platforms

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, we retain account information for 3 years after account closure, unless a longer retention period is required by law.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@techpinik.com

Phone: +880 1234 567890

Address: Dhaka, Bangladesh

Last Updated: 12/14/2025